1. Web Design & App Development
- Payments made for custom design and development projects are non-refundable, as they are based on time, effort, and resources committed.
- In the event of termination, work completed up to the termination date will be billed, and any balance paid in advance may be applied to future services at our discretion.
2. Support & Subscription Services
- Monthly support subscriptions can be canceled at any time.
- Once a billing cycle has started, payments for that month are non-refundable.
- Cancelation ensures you won’t be charged for the next cycle.
3. Training Programs
- Training fees are refundable only if cancellation is requested at least 7 days before the start of the training.
- Cancellations within 7 days of the training start date are non-refundable.
- If Dawih cancels or reschedules a training, participants may request a full refund or transfer their payment to a future session.
4. Refund Processing
- Approved refunds will be processed to the original payment method within 7–14 business days.